As a Cable TV/Broadband Line Technician (Field Technician), you will be primarily focused on installations and line maintenance of our cable broadband services. You’ll drive a company van, go to customer homes, and represent PogoZone every day to our customers. You’ll perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, system amp maintenance and balancing, and system noise mitigation.

Job Duties:

• Creates customer drop installations (exterior and interior) complete from tap to terminals on customer equipment in customer premise locations; installs modems and IP TV services at customer premise locations.
• Performs new connects, reconnects, and disconnects; installs and/or removes converters and additional outlets and performs upgrades and downgrades of service.
• Analyzes signal quality and ensures acceptability of service delivered following installation.
• Works with connectors, fasteners and wire and uses hand tools.
• Uses customary CATV hand and power tools in performance of job duties.
• Reads signal levels through use of meters; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
• Maintains proper amp balance of the cable systems to ensure optimal system performance throughout the various seasons.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
• Able to properly use a DMM or like to device to check for “open” or “short” on line as well as AC and DC voltages.
• Reads general drop system layouts from blueprints and completes proper system and customer paperwork.
• Informs customers of Federal, State and Company policies as they pertain to them.
• Drives Company vehicles, including bucket trucks while performing job duties; Ensures proper vehicle upkeep and maintenance.
• Generates additional revenue by offering additional product options to customers.
• Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.

Core Skills:

• Excellent communication skills, both written and verbal.
• A desire to help people.
• Ability to work in high or tight spaces.
• Knowledge of Windows based computing.
• Knowledge of VoIP systems.
• Knowledge of Email protocols and various Email Clients.
• Excellent trouble shooting skills.
• Solid understanding of general IT concepts.
• Valid driver’s license: satisfactory driving record required.
• High School Diploma or GED Required; 2-year technical degree, trade school, or equivalent experience preferred.

Physical Requirements:

• Frequent lifting and physical handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Reporting:

• Reports to the Operations Manager.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k
• Paid Time Off (PTO)
• Paid Sick Time Off
• Paid Holidays