Network Support Technician

This technical position provides key support for our customers and our in-field technicians. You will be supporting a variety of networks, telephone installations, IaaS and SaaS services, and providing a positive customer support experience.

Job Duties:

  • Internet, VoIP, Email, and TV Service desk support through email and phone.
  • Routing and provisioning of routers, switches, and customer premise equipment.
  • Occasional Onsite client support.
  • Updating documentation in Network and Customer Databases.
  • Creating Service Calls for field required troubleshooting.
  • On-call and after hrs rotation schedule

To succeed in this position, you will:

  • Have excellent communications skills, both written and oral.
  • Have a strong desire to help people.
  • Have an ability to listen and understand customer requests.
  • Be punctual, reliable, posses good time-management skills, and be detail-oriented.
  • Appreciate variety in your day-to-day routine and work kindly and effectively under pressure.

Technically, you should have abilities and skills in several of the following areas:

  • Working knowledge of network layer 2 protocols, and preferably layer 3 protocols (OSPF, BGP).
  • A solid understanding of typical LAN / WAN typologies.
  • Knowledge of DNS and internet name resolution.
  • Preferably a working knowledge of Linux and system command line configuration.
  • Working knowledge of IPv4 Addressing schemes and subnetting.
  • Either a 2 year technical degree or related experience in the field.

Interested in Working With Us?

Please send your resume and cover letter to the following: employement(at)pogozone.com

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