Inside Sales Representative

PogoZone Internet Solutions, headquartered in Bellingham, WA, is a well-established yet growing company selling internet and telephone services in Whatcom, Skagit and Island Counties.  We are very proud of being the local option for internet, telephone, and other related services in a market traditionally only dominated by large incumbents.

Inside Sales Representative

The Inside Sales / Customer Representative is responsible for answering inbound sales and billing inquiries while effectively communicating and selling our products: internet, phone and cable services.  The ideal candidate is friendly, dependable, and able to handle many tasks at once.  Candidates must have excellent telephone and communication skills, knowledge of computers including e-mail and Microsoft Office skills, a good memory and a strong attention to detail.

Primary Responsibilities:

  • Communicate current promotions and offers to all potential customers
  • Track sales progress
  • Ensure all paperwork is legible, complete and submitted in a timely manner
  • Seek opportunities with customers to enhance company’s image
  • Maintain a neat appearance, show respect to customer and their property
  • Proficiency in interacting with customers in a polite and professional manner
  • Utilize billing system and other sales related tools to identify and answer customer inquiries
  • Resolve customer questions and or concerns by actively listening, communicating clearly and assuring customer understanding
  • Process installation, service change orders, and disconnects for customers
  • Schedule work to be completed by other staff
  • Promote and maintain professional networking relationships
  • Maintain an organized personal work space

Qualifications:

  • High school diploma or general education degree (GED)
  • Must be proficient in Word, Outlook, and Excel
  • Basic knowledge of Google Docs, Sheets, and Google Earth
  • Basic knowledge of computer products and internet and telephone services
  • Valid driver’s license and satisfactory driving record
  • Displays proven good judgment and proactive decision-making skills
  • Must possess the ability to adapt to change
  • Must be able to work independently, with minimal supervision
  • Ability to work well in unstructured environment
  • Ability to prioritize multiple projects and simultaneous requests from customers
  • Previous experience working in an IT related field

Interested in Working With Us?

Please send your resume and cover letter to the following: employement(at)pogozone.com

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