Business Account Manager

PogoZone Internet Solutions, headquartered in Bellingham, WA, is a well-established yet growing company selling internet and telephone services in Whatcom, Skagit and Island Counties.  We are very proud of being the local option for internet, telephone, and other related services in a market traditionally only dominated by large incumbents.

Business Account Manager

The Business Account Manager is responsible for developing strong relationships and new opportunities with business and commercial customers. Duties will include developing new customer leads and converting them into accounts,  managing new customer account onboarding and service installation, continually assess the changing needs of existing customers to recommend relative solutions, and identifying new business opportunities to further growth.  Candidates must have excellent telephone and communication skills, knowledge of computers including e-mail and Microsoft Office skills, a good memory, strong attention to detail and the ability to listen to customer needs to develop solutions.

Primary Responsibilities:

  • Owns the customer experience and proactively determines ways to improve sales and onboarding processes
  • Comfortable managing divergent expectations and requests from business customers and other partners
  • Maintain/expand relationships with existing customers and building partners with local property managers and owners of MDU buildings
  • Willingness to develop creative strategies to maximize sales potential of each MDU
  • Maintain a neat appearance, show respect and respect the customer’s property

Qualifications:

  • High school diploma or general education degree (GED)
  • Must be proficient in Word, Outlook, and Excel
  • Minimum of 1-2 years of sales experience highly preferred with a focus on business to business
  • Basic knowledge of internet and telephone services
  • Valid driver’s license and satisfactory driving record
  • Strong written and verbal communication skills required
  • Strong interpersonal skills
  • Must be able to work independently, with minimal supervision
  • Ability to work well in unstructured environment
  • Relentless commitment to great customer service, desire to constantly learn and improve
  • A collaborative team player that adds value and possesses personal integrity

Interested in Working With Us?

Please send your resume and cover letter to the following: employement(at)pogozone.com

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